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Đánh giá

8,0 Điểm đánh giá
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Đánh giá
    Andy Mac 1876
    ngày 10 Tháng 3 năm 2018
    Enjoyable first stay in SF, but would seek an alternative next time, hopefully somewhere less noisy.
    Very noisy, although ear plugs are available, but not particularly comfortable to wear when trying to sleep. Clearly the provision of earplugs means that they know it’s an issue.
    Staff were, predominantly, polite and helpful. A good number of bars and restaurants in the locality. Very comfortable bed
    ngày 8 Tháng 3 năm 2018
    Không có bình luận nào cho đánh giá này.
    ngày 4 Tháng 3 năm 2018
    Great place to stay in San Francisco
    Our double bed was very small and not the most comfortable. Everything else was great.
    Amazing location, walkable to most areas and on transport routes. Great restaurants and bars on your doorstep.
    ngày 20 Tháng 2 năm 2018
    A lovely accommodation otherwise marred by needlessly lacking and sour customer service.
    Staff need desperate re-training or given the flick. We travelled over 36 hours to get there from Perth, Western Australia. The first lady spoke like a machine gun, and when I asked her to clarify things, like what room we were in, she was very condescending and said "um, it's on your key". Rather than just smiling and saying the number. Ditto for clarification about breakfast and tea. The biggest let down was lack of communication. Two days prior to check in, I rang from Australia several times to try and organise an airport shuttle, and nobody picked up. We emailed the front desk, and never got a reply. I rang from San Fran on arrival at the airport several times, and again no one picked up the phone. The link on the Hayes Inn website for airport shuttle goes to a dead page. So we organised our own shuttle. When we got there, and asked about the lack of communication, the reception lady frowned and said we must have not sent the email. The second receptionist, whose name is Namaesha, was worse. She gave me the impression that she had just started there, with very little training and knowledge of Hayes Inn. We politely asked for help organising a shuttle back to the airport. Her reply was that Hayes Inn does not help with that, and she'd never done it before. She told us to go to our room and do it ourselves. I pretty much begged her to help me ring and organise it. Later that evening we again politely asked her if we could grab two apples because the next morning we'd be leaving at 5am to get the shuttle. She said to come to reception at 5am to get the apples, and there's always someone in the office 24 hours a day. Guess what, at 5am, no one was there. And we rode to the airport hungry. We travel 3-4 times a year and the terrible customer service at Hayes Inn ranks as one of the worst experiences in a long time.
    The positives - Very well maintained and charming accommodation. Comfortable and clean. Having a sink in your room allows you to brush your teeth etc and keeps the pressure on the shared bathroom down. I never had to wait to have a shower or use the WC. Location is excellent, close to nice restaurants (eg Souvla), bars, coffee (Ritual) and bakery (The Boulangerie). The Japanese quarter is also fantastic, with historic mall full of food and drink stalls. Lots of beautiful french and italian styled heritage houses around and I'm pretty sure we bumped into Robert Downey Junior, who gave us directions near the pan-handle. Be prepared to walk up steep hills, but it kept us warm on those cool days. Golden Gate Park has enough attractions and activities to occupy for 2-3 days.
    ngày 19 Tháng 2 năm 2018
    clean & friendly hotel - perfectly located in living local neighborood
    could be a bit noisy especially on lower floors. Staff kindly changed my room for 3rd floor - much less noisy (and nicer view !)
    staff very friendly - provided additional carpet and heater as room was a bit cold. clean hotel very cosy I appreciated the morning sun in the room ! breakfast is OK, in a very nice room
    ngày 14 Tháng 2 năm 2018
    Không có bình luận nào cho đánh giá này.
    ngày 10 Tháng 2 năm 2018
    Beyond happy
    The air condition machine outside my window was so loud i had trouble sleeping. Otherwise i was really happy with everything there.
    The staff was unbelievably pleasant. The fact that it was possible to have a night earlier because i made a booking mistake safed my trip.
    ngày 8 Tháng 2 năm 2018
    Location and breakfast
    ngày 2 Tháng 2 năm 2018
    Overall it was a good stay and I would stay there again. It's in a great neighbourhood!
    It was cold in the room and when I inquired about it, they recommended I close the vent on the wall. While that did help, it wasn't quite enough and I was chilly. The room was a bit noisy as it faced Gough, a busy thoroughfare. I didn't love having to lock up my room every time I needed to use the bathroom in the middle of the night given that I was staying alone. But there was never any wait for the bathroom or the shower, which was great!
    The bed was very comfy. At check-in I was informed that I would be getting a different room than I'd booked and it turned out to be better than expected. I loved having the sink in the room. The breakfast offerings were better than I expected, and the food was delicious. The staff were very nice.
    ngày 31 Tháng 1 năm 2018
    No lifts. No help. The staires are narrow and high. If you carry a lot of luggage, you may not be happy. (However, other hotels in SF at the similar prices would be pretty much the same.)
    Considering the high prices in San Francisco, not so bad. The breakfast buffet was humble but nice.
    Claudia Salguero
    ngày 28 Tháng 1 năm 2018
    I will come back to this place any time.
    Super cool location, close to important cultural spots and good restaurants. Clean, confortable and great breakfast. Never crowded shared washrooms or shower.
    ngày 19 Tháng 1 năm 2018
    Simple but comfy
    the bathroom's walls could get more cleaning, but shower and floor were fine. There are some small rooms also.
    Staff were really nice and made everything to make sure I had anything I needed. It was quiet. Breakfast was nice and they also offered tea and cookies by the end of the day.
    ngày 14 Tháng 1 năm 2018
    The Hayes area is nice. A lot of designer 's clothes shops , nice bars and restaurants.
    ngày 13 Tháng 1 năm 2018
    Không có bình luận nào cho đánh giá này.
    ngày 10 Tháng 1 năm 2018
    Không có bình luận nào cho đánh giá này.
    ngày 9 Tháng 1 năm 2018
    Very nice hotel with nice people in A nebo
    The room was in very good condition end very clean energy has a nice view
    ngày 6 Tháng 1 năm 2018
    Breakfast/Tea room was pleasant. Our room was perfect. The staff was very nice, welcoming and helpful.
    ngày 4 Tháng 1 năm 2018
    Brilliant location and helpfull staff
    ngày 4 Tháng 1 năm 2018
    Room is so tiny
    Staffs are very nice,helping us to drop luggage 3days before our checking in
    ngày 29 Tháng 11 năm 2017
    Nice accommodation in a nice part of SF
    Only having one shower room per floor was a bit surprising since many rooms are then sharing. However, if you plan your shower times ahead, it wasn't a big of a problem. Front-end staff needs to work on their level of service. For the cleaning staff, I would give them 5-star rating any day of the week!
    Cleaning was spotless, really good! The breakfast was always very fresh and it's servered in the lovely kitchen. Toilets in the hallway was always clean and fresh, also the shower room. The area of Hayes Valley is lovely and many nice restaurants and shops directly outside the hotel. Also close to bus stops for the city center.
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